Refund and Returns Policy

Thank you for shopping at nimjeindustries.com, the official website of Nimje Industries. We aim to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns Eligibility

We accept returns only under the following conditions:

  • The product received is damaged during shipping
  • The wrong product was delivered
  • The product has manufacturing defects

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be in original packaging
  • You must provide proof of purchase (invoice or order confirmation)

Return requests must be made within 48 hours of receiving the order.

2. Non-Returnable Items

Certain products are not eligible for return, including:

  • Opened or used food products
  • Premix powders that have been opened
  • Training materials or digital products
  • Customized or special-order items
  • Products damaged due to improper handling or storage

3. Return Request Process

To request a return, please follow these steps:

  1. Email us at nimjeindustriessales881@gmail.com
  2. Include the following details:
    • Order number
    • Product name
    • Photos or videos of the damaged/incorrect product
  3. Our team will review your request and respond within 2–3 business days.

Returns must not be sent without prior approval from Nimje Industries.

4. Refund Process

Once we receive and inspect the returned product:

  • If the return is approved, a refund will be processed within 7–10 business days.
  • Refunds will be issued through the original payment method used during purchase.

Depending on your payment provider or bank, it may take additional time for the refund to reflect in your account.

5. Replacement Policy

In some cases, instead of a refund, we may offer:

  • Product replacement
  • Store credit
  • Partial refund

This will depend on the condition of the returned product and availability of stock.

6. Shipping Costs

  • Shipping charges are non-refundable.
  • If a return is approved due to a damaged or incorrect product, Nimje Industries may cover the return shipping cost.

If the return is due to any other reason, the customer may be responsible for the shipping charges.

7. Cancellation Policy

Orders can be cancelled only before shipment.

Once an order has been shipped, cancellation may not be possible. In such cases, the order will fall under the return policy mentioned above.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Nimje Industries
Website: nimjeindustries.com
Email: nimjeindustriessales881@gmail.com
Phone: +91-721 975 3919

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